FOLLOW-UP · SUPPORT
Follow-up 使用支持
适用于 Follow-up for Mac 与 Follow-up for iOS。两端是独立的应用商品；如需购买，请分别查看各自的 App Store 页面。English version ↓
先检查这些项目
- 资料同步：确认两台设备登录同一 Apple 账号、iCloud 可用且设备联网，然后在应用的数据设置中检查同步状态。网络恢复后给同步留出时间；不要通过卸载应用排查同步问题。
- 备份与换机：在旧设备导出 JSON 备份并确认文件已保存；在新设备导入时会按记录合并。CSV 适合表格交换，不应代替完整 JSON 备份。
- 提醒：在应用中检查提醒时间及开关，并检查系统通知权限。系统提醒事项需另外授权；专注模式和锁屏设置可能影响通知呈现。
如需协助，请写信至 qinpengbo132@gmail.com，说明 Mac 或 iPhone/iPad、应用版本、系统版本、操作步骤及看到的错误。请勿在邮件中附上客户名单、孩子资料、密码或 API Key。只有在你检查内容并愿意发送时，才附加应用内手动导出的诊断文件。
阅读 Follow-up 应用隐私政策。网站本身的隐私说明位于 /privacy/。
Follow-up Support
For Follow-up for Mac and Follow-up for iOS. These are separate App Store products and purchases.
Things to check
- Sync: use the same Apple account on both devices, make sure iCloud and the network are available, and check sync status in the app's Data settings. Allow time after reconnecting; do not uninstall the app to troubleshoot sync.
- Backup and moving devices: export a JSON backup on the old device and confirm that the file was saved. Import on the new device merges records. CSV is for spreadsheet exchange, not a substitute for a full JSON backup.
- Reminders: check the time and switches in the app and the system notification permission. System Reminders require separate permission. Focus and lock-screen settings can affect how notifications appear.
For help, email qinpengbo132@gmail.com with your device type, app and OS versions, steps, and the error you see. Do not include customer lists, children's information, passwords, or API keys. Attach a diagnostic file only if you have reviewed it and choose to send it.
Read the Follow-up App Privacy Policy. The website privacy notice separately covers visits to this site.